Sales (Used)

Michael DiChiara
My lease was maturing on 12/1 and they just received off trade a 2011 M37x that I was interested in purchasing. After discussions with Cong Truong, we agreed on a purchase price and I went ahead and secured my own financing. This happened late in the month and I was not able to get them a check before 10/31. In my discussions with Cong, I asked him if it would affect his month end quota if I did not get him the funds by 10/31. He confirmed that it would be no problem at all. I went in on 11/1 to sign documents and learned that Cong was incorrect. They then asked me to use their financing at a rate which was much higher than I already secured. I reluctantly agreed and then had to refinance my loan costing me money and time. During our discussions over the last few days, I asked Cong if my last lease payment could be taken care of by Kelly. He agreed that it would be and informed me to cancel my last automatic payment. When I brought this up again at the time of signing, he conveniently forgot our discussions. I asked to speak to his manager David Coogan, and we came to the agreement that if I was able to provide email proof that Cong and I discussed that the last payment would be taken care of, he would go ahead and pay it off for me. After emailing them the proof, I?m still waiting on this and I was also just charged a late fee. After having a pleasurable experience leasing my G37x in 2011 and having owned three other Nissans purchased from Kelly, I made an effort to keep Kelly in mind while searching for a new car. Things have certainly changed over time. This experience has been completely on the other end of the spectrum. I?ve been annoyed, inconvenienced and ignored which by no means adheres to their motto of we make it easy. My experience certainly does not help retain a loyal customer like myself, I will be going elsewhere in the future. *Wanted to provide an update to my review. Shortly after posting this I was contacted directly by David apologizing for the delay and also to inform me that the check was being sent. I appreciate the fact that they are holding true to their word. I just wish it was taken care of in a more timely manner and without me constantly having to follow up with them.
read more

Sales (Used) - Norman, OK

Travis Ashley
Chris Marchese saved my wife and me approximately $2,000+ and made our vehicle purchase venture convenient, by eliminating the need for us to travel from Oklahoma to Massachusetts to test-drive the vehicle, by answering any of our questions, and by providing a factory warranty, and extended service agreement. Chris communicated with us every step of the buying process, several times a day, when needed by phone, text, email, and facsimile. We found Chris very professional, courteous, and honest in everything that he communicated to us both verbally and in writing. My spouse and I were impressed with the quality of the vehicle upon receipt. We recommend Chris and Kelley Infiniti to others car buyers, and we welcome the opportunity to do repeat business with him and his affiliated establishment in the future.
read more

Sales (Used)

okeller918
I recently bought my used Honda Pilot from Kelly Infiniti. I've owned it for about a month and it is perfect for my needs. Working with Dan was a pleasure, he was very attentive to my needs for a family car. He didn't waste any time finding me the perfect vehicle. Dan also worked around my hectic work schedule and even came in to the dealership on his day off to assist me and answer my questions, I don't think I would have had this kind of experience with any other salesperson or dealership, he is truly one of a kind!
read more

Sales (New) - Boston, MA

Thanh Hong
Being a young professional, with extreme expectations; I found Cong and his team there to be the best I've experienced as a first time car buyer. I chose the 2014 filly loaded all white q50sport hybrid. I test drove it vigorously and compared the bmw, audi, lexus, etc experience in total. I not only compared the level of value added assistance I received from the team at Kelly, but also he TCO and ROI was properly explained by Cong. His extreme be optimistic stature, helped me purchase my dream car and not be judged so quickly like I did at the German dealerships. Cong was able to work with me to send my car to western Massachusetts and also arranged oil changes, loaners, and even wash/detail my car at no cost. This is TRUE selling and Congs ability to work with my young diverse background, allowed me to feel very comfortable in purchasing this dream car, which is first in its kind. I also,out feel bad when I found out Nissan lost money by stepping into the hybrid industry; oh boy did they exceed my expecttions far beyond anyone or any dealer could imagine. Thank you-Mr. Peters, Kelly infinti and Cong and the maintenance and finance team for the easiest purchase of my life!!!! Very grateful to have them on my side for the rest of my leases. Thank you also for not jumping to assumptions like others. Thank Hong
read more

Sales (Used)

Sida Chen
I buy a black 2011 infiniti g37x from kelly, and the sale manager is Andy Short, Mr.Short is very nice and professional in his field. Saving a lot of time and effort for me , which I am really appreciated. What's more, he and Kelly do care about after-purchase step, I receive their support and help with my car.
read more

Sales (New)

bob295
Salesman Cong Truong was very friendly and professional. I purchased a new Infiniti Q50 and I had to return to the dealership twice to learn how to operate some of the technology. Cong was very knowledgeable and provided outstanding customer service to me. Everyone I dealt with at Kelley were friendly and welcoming.
read more

Sales (New)

kathy1031
Cong Truong was a very professional, courteous sales person. He delivered great customer service I would recommend him to a friend. He also was helpful in answering questions after the purchase of my new car!
read more

Sales (Used)

rottiron
I have quite a story- I purchased a 2012 Cadillac SRX left feeling quite happy and excited as this is the first time I bought a new car everyone dreads doing this and I now understand why- I then proceeded to get this car a Opti-Coat this was done at a high end detail company in Billerica that cost me $800.00- I was told this car was painted over a large area, I proceeded to bring this car to a professional auto-body and it was confirmed this was in a accident, I contacted all the necessary people involved in this sale and was totally compensated they found me a new car that I like even better and sold it to me they gave me my money back from the damaged car. In their defense they did perform a Car Fax I it didn't disclose this accident! I have to say Lisa Avola is a very solid honest women to deal with and so is Dave as they just didn't know it was in a accident, Lisa knew I wasn't happy she did everything she could to have me leave with a smile and I did, my experience at Kelly is a good one, I feel I was totally taken care of in all areas, I will continue to spread a good word to people that this is a good place to buy a high end car
read more

Sales (Used)

phyllis.freeman
Salesman Andy Short was friendly, efficient, respectful. His manager amazed us by making the following offer: That since we were planning to trade in our previous Infinity (2005) - even if we were to choose another make (we were looking also at a 2012 Acura) - Infiniti Danvers would purchase our 2005 Infiniti as we had been faithful Infiniti drivers. I had thought perhaps I could see better out of the Acura. In the end (double test drives) I decided the difference was not notable--and Acura priced above Infiniti AND offering less on trade in. Back we went to Infiniti and we are very happy with the result. A very easy dealership to deal with, personnel very appealing, professional. All went very well.
read more

Sales (New)

Anna44
From start to finish I had a extraordinary experience at Kelly Infiniti. I have very little spare time and I will say Cong and the Kelly team made the most of the time I spent at the dealership. I was pleasantly surprised at my trade value and after falling in love with the Q50 I decided to lease a new one. Cong was patient and showed me all the technology the car had. The managers were great and the finance process was easy. I am looking forward to my next purchase already! Thank you for again!!!
read more