Sales (New)

kathy1031
Cong Truong was a very professional, courteous sales person. He delivered great customer service I would recommend him to a friend. He also was helpful in answering questions after the purchase of my new car!
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Sales (Used)

rottiron
I have quite a story- I purchased a 2012 Cadillac SRX left feeling quite happy and excited as this is the first time I bought a new car everyone dreads doing this and I now understand why- I then proceeded to get this car a Opti-Coat this was done at a high end detail company in Billerica that cost me $800.00- I was told this car was painted over a large area, I proceeded to bring this car to a professional auto-body and it was confirmed this was in a accident, I contacted all the necessary people involved in this sale and was totally compensated they found me a new car that I like even better and sold it to me they gave me my money back from the damaged car. In their defense they did perform a Car Fax I it didn't disclose this accident! I have to say Lisa Avola is a very solid honest women to deal with and so is Dave as they just didn't know it was in a accident, Lisa knew I wasn't happy she did everything she could to have me leave with a smile and I did, my experience at Kelly is a good one, I feel I was totally taken care of in all areas, I will continue to spread a good word to people that this is a good place to buy a high end car
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Sales (Used)

phyllis.freeman
Salesman Andy Short was friendly, efficient, respectful. His manager amazed us by making the following offer: That since we were planning to trade in our previous Infinity (2005) - even if we were to choose another make (we were looking also at a 2012 Acura) - Infiniti Danvers would purchase our 2005 Infiniti as we had been faithful Infiniti drivers. I had thought perhaps I could see better out of the Acura. In the end (double test drives) I decided the difference was not notable--and Acura priced above Infiniti AND offering less on trade in. Back we went to Infiniti and we are very happy with the result. A very easy dealership to deal with, personnel very appealing, professional. All went very well.
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Sales (New)

Anna44
From start to finish I had a extraordinary experience at Kelly Infiniti. I have very little spare time and I will say Cong and the Kelly team made the most of the time I spent at the dealership. I was pleasantly surprised at my trade value and after falling in love with the Q50 I decided to lease a new one. Cong was patient and showed me all the technology the car had. The managers were great and the finance process was easy. I am looking forward to my next purchase already! Thank you for again!!!
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Service

Peterv55
Unfortunately today was my first and very last experience with this dealer. I once worked in the Massachusetts Attorney General's office Consumers Protection Unit and this behavior is exactly the kind of thing I would be called into investigate. I was there to get a sticker and an oil change. The people were very pleasant and the service was delivered as promised 90 minutes or so later. However I was next door at Olive Garden having lunch and my cell phone was right in front of me. It never rang. When I returned to Kelly, I was informed that the car was not going to pass because the rubber on one wiper blade was torn. They claimed they tried calling me but it went to voice mail so they went ahead and replaced both wiper blades at a cost of $44.00! Are you joking? I never authorized it. I am warning as many of my friends and family as possible to avoid this dealer for service. Had they really called and advised me of the repair and the cost, I would have said slap a rejection on it and I'll take care of it myself. So long Kelly.
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Sales (New) - Everett, MA

bigoke1959
Alway's liked the looks of an Infinity and decided to check out a lease option they were advertising.Had a co-worker buy from Kelly about 6 months ago so I asked him who he dealt with.He told me Chris Marchese.So I walked in and asked for Chris,as he walked towards me the look on his face was priceless as he probably was thinking who the xxxx is this.I introduced myself and told him how I was recommended to him by my coworker.Went to his desk to discuss what I was looking for.Wasn't pressured at all,looked at all my options and decided to lease.Went to Adams office to go through my options and to seal the deal.Adam was funny and pleasant and made my wife and I fell at ease.next in line was Jose who came over to introduce himself and wanted to let me know if I needed anything or had any issues to contact him with my concerns.Went back a few days later for a sticker because I was waiting on some paperwork for a new plate that was damaged from my last vehicle.Went thru the express lane and was greeted by Cody who asked what he could do for me.Told him I needed a sticker and to have a small mark on my door to be looked at.At that point Holly came on the scene to take my car for service and my car was ready in a half hour.From start to finish I couldn't be happier with the service.Top notch service all the way.
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Sales (New) - Danvers, MA

onetime282013
I was driving down the road when I saw an Infiniti Car. I decided I liked the vehicle and went to the nearest Infiniti dealer (Kelly Infiniti) to take a look. I was greeted by the receptionist and Introduced to a salesman named Andy. He told me he was new but knew absolutely everything I asked and more. Andy was not only helpful but extremely polite and never pressured me to buy like every other place I have been to. Although I did not buy that day I will be back to buy and only from him. He is a military veteran and has been in the business two months but could come across as he has been in the business ten years because of his knowledge. I am extremely happy with this dealership as I have never had such a great experience shopping for a car and will recommend to all of my friends and family.
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Sales (Used) - Bridgewater, NJ

philjan1960
This dealership does deserved this 2014,2015,2016 and the next decade for the state trophy and award. The sales, internet, and service staff is the most upstanding, pleasant, and professional. Everyone who has any vehicle make, model, should bring it to Kelly Infiniti in Danvers Mass. for sales , parts, or service. This dealership will go out of their way to take care of you !!!!!! THANK YOU
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Sales (Used) - Boston, MA

Peterd73hotmailcom
I worked with Cong Truong on the purchase of a Certified Pre-Owned vehicle. He was extremely knowledgeable and great to work with. I have been dealing with this dealership for 8 years, between Cong and Wayne Woodbury in service; I can?t imagine two better individuals to handle your next car purchase or service.
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Sales (Used) - Danvers, MA

Bethbrenner13
I have purchased my last 2 cars from Kelly Infiniti and have always had a good experience there. I went in to purchase a 3rd Infiniti from them and was introduced to Kyle. He is by far the best car salesman I have ever worked with. In addition to being personable and professional, Kyle is very knowledgeable about the product he is selling. He answered all of my questions clearly and in full, and never made me feel pressured. I felt comfortable and confident purchasing a vehicle from him. My experience at Kelly this time was by far the best and that is because of the professional and courteous treatment I received from Kyle. I highly recommend this dealership and encourage anyone who goes there to ask for Kyle Mosley, he understands how a customer should be treated.
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