Sales (Used)

okeller918
I recently bought my used Honda Pilot from Kelly Infiniti. I've owned it for about a month and it is perfect for my needs. Working with Dan was a pleasure, he was very attentive to my needs for a family car. He didn't waste any time finding me the perfect vehicle. Dan also worked around my hectic work schedule and even came in to the dealership on his day off to assist me and answer my questions, I don't think I would have had this kind of experience with any other salesperson or dealership, he is truly one of a kind!
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Sales (New) - Boston, MA

Thanh Hong
Being a young professional, with extreme expectations; I found Cong and his team there to be the best I've experienced as a first time car buyer. I chose the 2014 filly loaded all white q50sport hybrid. I test drove it vigorously and compared the bmw, audi, lexus, etc experience in total. I not only compared the level of value added assistance I received from the team at Kelly, but also he TCO and ROI was properly explained by Cong. His extreme be optimistic stature, helped me purchase my dream car and not be judged so quickly like I did at the German dealerships. Cong was able to work with me to send my car to western Massachusetts and also arranged oil changes, loaners, and even wash/detail my car at no cost. This is TRUE selling and Congs ability to work with my young diverse background, allowed me to feel very comfortable in purchasing this dream car, which is first in its kind. I also,out feel bad when I found out Nissan lost money by stepping into the hybrid industry; oh boy did they exceed my expecttions far beyond anyone or any dealer could imagine. Thank you-Mr. Peters, Kelly infinti and Cong and the maintenance and finance team for the easiest purchase of my life!!!! Very grateful to have them on my side for the rest of my leases. Thank you also for not jumping to assumptions like others. Thank Hong
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Sales (Used)

Sida Chen
I buy a black 2011 infiniti g37x from kelly, and the sale manager is Andy Short, Mr.Short is very nice and professional in his field. Saving a lot of time and effort for me , which I am really appreciated. What's more, he and Kelly do care about after-purchase step, I receive their support and help with my car.
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Sales (New)

bob295
Salesman Cong Truong was very friendly and professional. I purchased a new Infiniti Q50 and I had to return to the dealership twice to learn how to operate some of the technology. Cong was very knowledgeable and provided outstanding customer service to me. Everyone I dealt with at Kelley were friendly and welcoming.
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Sales (New)

kathy1031
Cong Truong was a very professional, courteous sales person. He delivered great customer service I would recommend him to a friend. He also was helpful in answering questions after the purchase of my new car!
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Sales (Used)

rottiron
I have quite a story- I purchased a 2012 Cadillac SRX left feeling quite happy and excited as this is the first time I bought a new car everyone dreads doing this and I now understand why- I then proceeded to get this car a Opti-Coat this was done at a high end detail company in Billerica that cost me $800.00- I was told this car was painted over a large area, I proceeded to bring this car to a professional auto-body and it was confirmed this was in a accident, I contacted all the necessary people involved in this sale and was totally compensated they found me a new car that I like even better and sold it to me they gave me my money back from the damaged car. In their defense they did perform a Car Fax I it didn't disclose this accident! I have to say Lisa Avola is a very solid honest women to deal with and so is Dave as they just didn't know it was in a accident, Lisa knew I wasn't happy she did everything she could to have me leave with a smile and I did, my experience at Kelly is a good one, I feel I was totally taken care of in all areas, I will continue to spread a good word to people that this is a good place to buy a high end car
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Sales (Used)

phyllis.freeman
Salesman Andy Short was friendly, efficient, respectful. His manager amazed us by making the following offer: That since we were planning to trade in our previous Infinity (2005) - even if we were to choose another make (we were looking also at a 2012 Acura) - Infiniti Danvers would purchase our 2005 Infiniti as we had been faithful Infiniti drivers. I had thought perhaps I could see better out of the Acura. In the end (double test drives) I decided the difference was not notable--and Acura priced above Infiniti AND offering less on trade in. Back we went to Infiniti and we are very happy with the result. A very easy dealership to deal with, personnel very appealing, professional. All went very well.
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Sales (New)

Anna44
From start to finish I had a extraordinary experience at Kelly Infiniti. I have very little spare time and I will say Cong and the Kelly team made the most of the time I spent at the dealership. I was pleasantly surprised at my trade value and after falling in love with the Q50 I decided to lease a new one. Cong was patient and showed me all the technology the car had. The managers were great and the finance process was easy. I am looking forward to my next purchase already! Thank you for again!!!
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Service

Peterv55
Unfortunately today was my first and very last experience with this dealer. I once worked in the Massachusetts Attorney General's office Consumers Protection Unit and this behavior is exactly the kind of thing I would be called into investigate. I was there to get a sticker and an oil change. The people were very pleasant and the service was delivered as promised 90 minutes or so later. However I was next door at Olive Garden having lunch and my cell phone was right in front of me. It never rang. When I returned to Kelly, I was informed that the car was not going to pass because the rubber on one wiper blade was torn. They claimed they tried calling me but it went to voice mail so they went ahead and replaced both wiper blades at a cost of $44.00! Are you joking? I never authorized it. I am warning as many of my friends and family as possible to avoid this dealer for service. Had they really called and advised me of the repair and the cost, I would have said slap a rejection on it and I'll take care of it myself. So long Kelly.
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Sales (New) - Everett, MA

bigoke1959
Alway's liked the looks of an Infinity and decided to check out a lease option they were advertising.Had a co-worker buy from Kelly about 6 months ago so I asked him who he dealt with.He told me Chris Marchese.So I walked in and asked for Chris,as he walked towards me the look on his face was priceless as he probably was thinking who the xxxx is this.I introduced myself and told him how I was recommended to him by my coworker.Went to his desk to discuss what I was looking for.Wasn't pressured at all,looked at all my options and decided to lease.Went to Adams office to go through my options and to seal the deal.Adam was funny and pleasant and made my wife and I fell at ease.next in line was Jose who came over to introduce himself and wanted to let me know if I needed anything or had any issues to contact him with my concerns.Went back a few days later for a sticker because I was waiting on some paperwork for a new plate that was damaged from my last vehicle.Went thru the express lane and was greeted by Cody who asked what he could do for me.Told him I needed a sticker and to have a small mark on my door to be looked at.At that point Holly came on the scene to take my car for service and my car was ready in a half hour.From start to finish I couldn't be happier with the service.Top notch service all the way.
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