Customer Testimonials
Mike Montealegre is awesome! Excellent customer service. Very helpful and thoughtful!
Top notch customer service! Junior Pena was professional, cuteous and patient. 5 star service!
Parts department was on point with the part that I needed.
Kelly infinity of Danvers has a great complimentary valet service. They make getting regular maintenance easy and convenient. Their knowledgeable staff make reasonable suggestions.
Couldn’t have been treated better. Was taken immediately…. Service was prompt and thorough. Everyone in service is always top notch.
On my 4th INFINITI, I highly recommend people to jump on this vehicle because of its high performance
Excellent service
We went to 3 other car dealerships before coming into Kelly INFINITI. The professionalism and knowledge demonstrated by Junior, Jose and Eric was superior compared to the other dealerships
I have been a customer of Kelly INFINITI since purchasing my car 16 or 17 months ago. Everyone, from the salesperson and technicians to the front-desk staff, has been wonderful. I cannot recommend Kelly INFINITI highly enough. If you are looking to purchase a vehicle, Kelly should be on your list of places to go.
Jacob Malburg was excellent; professional personable and thorough. He fully explained my options, provided cost comparisons so I knew my buying choices and was patient explaining the technology in the vehicle I ended up leasing.
Jacob who assisted me was straightforward and honest. I believe I got a great deal and was happy with the process
Ive been going to Kelly INFINITI in Danvers for years now and I have had nothing but positive experiences. Ive bought 2 Infinitis so far from there (a QX60 & a QX50) Everyone from the front desk folks to the service department are always so nice & very helpful. During my most recent visit I was there for a tie rod issue. The mechanic was very thorough and they always let me know the issues and how much it's going to cost before starting any work. The best part was the video they sent me showing the mechanic underneath my ... Read More DealerRater - Oct 31, 2026
I was able to get an appointment immediately upon request and got my oil change done. Javien Delgado did a great job and provided consistent updates and was extremely respectful of my time. He also looked into something I requested, and found that he could take care of it for me. Went out of his way to help his customer.
Javeon was courteous and professional in his dealings with me and explaining the pricing of tires
This is the best Dealership I have ever done business with. The salesperson is knowledgeable and professional no pressure. Lisa the manager is caring and friendly, Junior my salesperson was knowledgeable and easy to deal with. Great place to buy a car.
I am extremely disappointed with the service I have received at Kelly INFINITI, especially considering that I purchased my 2025 INFINITI QX80 less than two years ago.
My vehicle’s state inspection had expired, and I had already brought my car to the dealership twice. During my initial visit to have the inspection completed, I noticed an airbag recall and was reassured that it was simply a manufacturing issue and nothing to worry about. Unfortunately, my attention was focused on the recall, and I did not realize that my vehicle’s state inspection had never actually been completed. This was not ... Read More Google - Oct 30, 2026
Javien was my service advisor and he is excellent at the job and handles people very nicely--very professional, respectful, knowledgeable, kind, and down-to-earth--he's a genuinely nice person, and I appreciated his responsiveness and transparency during the process. He seems really great at what he does!
Well i'm on car 13, with Kelly infinity. Each time it gets easier, this was a no hassle Lease, Lisa and her crew went above and beyond like always. When they say Kelly makes it easy, it truly is
Kelly is an honest and fair dealership that I feel treats their customers with honesty and respect
had a great experience at this place. got my car done very quickly. Javier my survive advisor kept me updated at all times on my car.
Very professional & efficient. Friendly atmosphere. Welcoming staff. Sales person - Matheus - was incredibly patient throughout the process and extremely knowledgeable about the car
Great experience! The sales team was easy to work with and they ensured that the process was seamless.
Jacob was very knowledgable and helpful with our purchase. Very pleased with the experience at the dealership.
Fantastic experience and the staff is terrific, particularly Matheus in sales / finance and Nick in service.
Highly recommend. They were easy to work with, honest and fair in their pricing.
Great customer service! They always provide a clear and thorough diagnosis and take the time to explain everything. I purchased my vehicles from Kelly VW and Kelly INFINITI, and even though I now drive a different brand and have the option to take my car directly to that dealership, I continue to come back to Kelly. When you receive great service, you stick with the best!
I expected more for the brand
Very easy
Everyone I dealt with (Kellan, Mike, Lisa) could not have been more helpful, efficient or friendly. My buying two cars within a month proves how satisfied I am. I think everyone should buy a car from Kelly INFINITI whether they need one or not😉
I found the service department to be easy to deal with. The oil change on my car was done in a timely manner. The technician was very thorough and it was cool to see the undercarriage of my car in the multi point inspection video. The service area is clean and has lots of amenities, including a private area to make phone calls. I had a very good experience at this dealship.
The service I received was excellent. Thorough and informative. A nice quiet room while waiting.
The service department is always professional and thorough - a pleasure to deal with. Greg Cyr
Service was Excellent. Very professional
I was very pleased with the wait time for the service that was performed. It was quite reasonable.
Excellent service, gave a detailed repair estimate. Car was completed on time and below estimate. Excellent repair job, valet service was greatly appreciated, everyone from the Service Manager down was very responsive and friendly.
Went in for a trouble code on my dash. Most likely a sensor, which it was. Identified and replaced. Full walkthrough was performed and some work to the suspension was required, along with an alignment, some filters, oil change and swaybar linkage was corroded/frozen. The tech was able to free up the linkage and other work was performed to my complete satisfaction. Car feels great on the road again.
Friendly, responsive, Kept me informed every step along the way. Quick service—I was in and out in 90 minutes !
Excellent customer service; detailed repair estimate and timely repair. The staff are pleasant and helpful. It is an excellent dealership
The service team is like no other, friendly inviting,and knowledgeable. Always willing to work to explain the issue and options available.
Mike and the service manager did well for me in terms of figuring out what needed to be done and, of course, pricing. Well appreciated indeed 👍.
After 2 pretty bad experiences at this dealership and Nashua, this time was terrific! Mike had great communication and easy to get in touch with!
Thank you Junior Pena, Christian, Eric, Mike and Jason for your exceptional service! INFINITI never disappoints neither does this specific location!
From my first time in the dealership, I had a wonderful experience. Mike Fecteau was a wealth of knowledge. He was personable and caring. When I returned, he assigned me to Mike Magulas who was equally personable and caring. They and the sales manager all remembered my daughter was getting married and took the time to ask how it went. The whole team is fantastic. They all made me feel I was not just a number, but made me feel important. I will be recommending the dealership to anyone in the market. Thank you for everything.
Great service, went over details of what was done and needed to be done in the future.
Service was very good. I had him check the brakes. I need brakes and rotors for all four wheels. However, I got a price was almost twice what I can get from my regular service technician. So I had to get it done there.
Friendly and professional. Local. Convenient. Fast. Small selection of vehicles. On-site car parts. Waiting area should have outlets for chargers.
It is always a pleasure to work with Kelly INFINITI. This is my third transaction with them.
Never go there again!
Had been going there for several years. Management is very nice to you when you are interested in purchasing a car but after that things change.
There are several workers that I had encountered over the years that were and remain very nice. But based on my most recent experience where Kelly INFINITI damaged my car and finally admitted most of it, and after being told they never wanted to see me or my car again, they have their wish. I will never go there or in fact any Kelly Dealership again.
I will say this, ... Read More Google - Oct 14, 2026
Mike was a great sales rep, happy with our experience, relaxing, nice dealership with great coffee.
This INFINITI dealership is easy to get to for me and when I arrived there yesterday to have my car serviced Michael was right away to help me to take care of my car
Javien Delgado was my service advisor. He was very informative and patiently explains what service will be needed and the service package that I bought. Thank you Javien.
Very pleasant and willing to work with me to get the right car at the right numbers.
Kind, caring, professional staff. I trust Nick when he advises me of possible issues with our car. I really liked their new video explaining, item by item, which items passed and providing details about future items to be addressed. They always provide estimates for our approval before beginning work on our car. Maria and the front office staff listens to customer feedback and routes me to the right person to help me. I am also very grateful for the valet loaner service. Cooper and/or Jeff are kind and come to deliver me a loaner and take our car. The ... Read More DealerRater - Oct 9, 2026
The service the fast and accurate with a detailed explanation of what needed to be done
Wonder sales and service workers. Highly recommend! Mike Magulas in sale and javien in service are the best!
Professional, qualified staff, very knowledgeable. I trust them with my vehicle. Technicians take pride in their work.
Twice now I’ve had to call the Service Department because I was worried about something going on with my car, and each time it’s been a great experience. Javian was able to get me in immediately, and I was also able to take a loaner car home. I received texts throughout the day updating me on findings and providing quotes to do future work. Then, even though we live a half hour away, Javian had my car delivered to my door for me where I traded in my loaner. Seamless!
Great overall experience
I had a wonderful experience working with Jacob Malburg. He was extremely professional, knowledgeable, and patient throughout the entire process, making sure all of my questions and concerns were fully addressed. Exceptional customer service from start to finish!
Car was in for service. Everything with the oil change and tire rotation went seamless. Javien Delgado was great & helpful , thank you!
Salesman Mike was great. Easy to deal with. Dealership was convient and very quick and responsive
They were really professional ,courteous answered all my questions and concerns.They really took care of the need in timely manner. Thank you, you are the best.
The surface department squeeze me in the same day and service was quick with extremely transparent and detailed communication and very well done! Super happy with my first experience at Kelly INFINITI!
Service Representative was cordial and informative, giving me precise information. The only complaint is the extremely high pricing.
Thank You for the great kind service I received from everyone I came into contact with. The sales rep Michael Magulas was very helpful showing me the QX50 model. The delightful General Manager. She was very kind . And least I do not forget my childhood friend of so many years Maria of the service department. I hope she enjoyed my Police stories. And lastly. Thank you to Brian Kelly my 1970 BHS classmate & his entire family. And all the rest of the staff that made my visit ,& experience so great. The QX50 is very nice to drive. Thank You. ... Read More DealerRater - Sep 30, 2026
Very easy to work with. Able to work within budget and meet my needs. Great customer service
My salesman name is Jacob he made the process easy and understandable for me, he help me deal with the fear I was facing getting a new car. I would recommend him anytime.
I’ve been to many dealerships- including another INFINITI one, and Kelly INFINITI has by far been the BEST dealer experience I’ve ever had. Nick Gird was the most patient and understanding and knowledgeable and kept me posted every step of the repair and even guided me on what to do on my end. Everyone that I came across was extremely pleasant, the repair was done sooner than anticipated and done right. I traveled and hour and 40 miles here and it was worth every mile, and I’d travel it again for service.without hesitation.
Nick in the Service Department is just fantastic; so helpful and knowledgeable! Great staff!
Nick at Kelly INFINITI provided excellent service—friendly, professional, and made everything easy.I highly recommend Nick to all my family and friends. Thanks Joe
Nick at Kelly INFINITI provided excellent service—friendly, professional, and made everything easy. I highly recommend Nick to all my family and friends
Nick at Kelly INFINITI provided excellent service—friendly, professional, and made everything easy. I highly recommend Nick to all my family and friends
Nick at Kelly INFINITI provided excellent service—friendly, professional, and made everything easy. I highly recommend Nick to all my family and friends
I’ve been to many dealerships- including another INFINITI one, and Kelly INFINITI has by far been the BEST dealer experience I’ve ever had. Nick Gird was the most patient and understanding and knowledgeable and kept me posted every step of the repair and even guided me on what to do on my end. Everyone that I came across was extremely pleasant, the repair was done sooner than anticipated and done right. I traveled and hour and 40 miles here and it was worth every mile, and I’d travel it again for service.without hesitation.
Never use Valet! My car was picked up on a Wednesday and not returned until Friday night. All I needed was the tire sensors checked. The car was returned dirty . The interior has black, greasy finger prints on the tan leather seats and console. The gas tank was on “empty”. Thursdays they forwarded me a 10 page repair service requests over 1,000$ They just left the car in my driveway with the paper on the seat. Kelly did not review the paperwork or even tell me the car was returned. Kelly prides themselves on customer service, but this was not anything to ... Read More Google - Sep 28, 2026
Efficient and accomodating dealership. Friendly and caring staff. Good waiting room with WiFi and coffee
Mattheus was a great salesman! Love my car!! He made it a very pleasant experience. I'll go back for my next car.
In a great experience with Kelly, our sales rep Matheus was great, super knowledgeable and easy to work with. Overall, it was a great buying experience.
Nick needs a promotion! Been taking care of me since I I brought my car 5years ago.
Great job extremely professional. Very concise with diagnosing the issues with my car and helpful
Javien was extremely thorough and explained everything so that I could understand
The staff members at this Kelly INFINITI dealership are top notch. From reception through sales and finance I felt so welcomed and so respected by everyone.
Javien Delgado was excellent went above and beyond, I was really satisfied with how he handled things with me and the technicians working on my car
Excellent service, personal advisors take extra care to ensure you get the service you are paying for.
Very professional, straight forward and informative, told us exactly what our trade was worth and what we were going to pay for our new vehicle. Easy transaction.
Great experience all around.
