Customer Testimonials
they picked up my car at home and took it to be serviced. A nice benefit
Very prompt and helpful
I had an overall positive experience with Kelly INFINITI. Communication was good from the beginning. When my car arrived, I was notified that due to how busy the service department was, they would not be able to begin looking at it for approximately six days. Although the wait was longer than I would have liked, I completely understood, especially since the issue with my vehicle was unexpected and I did not have a scheduled appointment.
Once they were able to assess my vehicle, the necessary work was completed and the issue was rectified. The service team kept me informed about ... Read More DealerRater - Aug 12, 2026
Mathieus was super personable and a great listener on what I wanted in a new car
I’ve purchased 3 vehicles from Kelly INFINITI over the last 6 years. It has been by far the best automotive industry experience i’ve had. From Sergey and Matheus in sales. To the team out back in service. It has been nothing but the best.
Dealership continues to provide first class service. I never feel like they’re pushing additional services on me. Nick, my advisor, is excellent. Highly recommend Kelly INFINITI.
Excellent service. Knowledgeable staff. Comfortable waiting area. Will get service there again. Always polite and kind.
Professional, honest service advice and technician accessibility Valet service is very convenient. Prices reasonable for dealer service
My experience with kelly INFINITI was absolutely fabulous. I was fortunate to have Jacob as my Sales Associate His knowledge of the vehicle that I was interested in and bought was greatly appreciated, Jacob was so kind and professional. He made my car buying experience so enjoyable along withl Sales Manager Segrey and Finance Manager Eric a great group of people to do business with..Highly recommend Kelly INFINITI
I had a really good experience at the Kelly Infinity dealership in Danvers. The customer service was 10/10! My salesperson Junior Pena was OUTSTANDING!! Junior and the sales manager Cong Truong went ABOVE and BEYOND to help me through the entire process of trading in my vehicles and get into a car that I loved and made me feel safe! I am so grateful for all of their help and kindness!
prompt, efficient service dept.
Have always had a smooth and successful experience with the service team at Kelly INFINITI.
The service here was amazing! Javien definitelyw as so kind and patient. He explained everything to me so I could understand. I will definitely be returning!
Nothing more than amazing!! Super appreciative of this dealership!! My advisor, Nick is fabulous and this place is always willing to work with everyone. Best to ever do it!!
I've been with Kelly Infinity for the last 10 years. On my third Infinity and their service has always been Top Shelf. Never misled, always informative of any issues and never any issues with their technicians. Service advisory staff does "Make it Easy". Thanks for another great service visit Nick.
Unbelievable service. Took care of me like no other. You've won me as a long-term customer! Please thank Jeff in Service.
Valley service for INFINITI is amazing and Kelly INFINITI drivers were very courteous learner was clean highly recommend
Employee was kind and helpful. Updated me frequently during my stay at the dealership. Went above and beyond to help me with any concerns about my car.
They are courteous and kind. They always get things done within the times they promise.
Great people at Kelly INFINITI service department and beyond! Fixed my car promptly and helped me find my missing purse that I accidentally forgot in one of their loaners
Experience was the best ever!!!!!!
Class organization from top to bottom. Very Knowledgeable. Courteous. Attentive to the customers needs. Efficient.
I had an excellent experience at Kelly’s Infinity Of Danves. The staff was very friendly and made me feel comfortable with their service.
My husband and I came to buy a car with the dealership expecting the typical dealership experience. However, we were pleasantly surprised by the customer service, knowledgeable staff, and ease of purchase. Joel was amazing to work with as well as Eric. I would definitely recommend seeing Joel if you’d like a new car and a wonderful dealership experience!
Great experience overall from the service department when our vehicle is serviced. The pickup and drop-off went very smoothly.
Pleased with the staff and how things are handled when bringing in the car for service
They were kind, efficient, professional, took great care of my car and answered all my questions.
Great staff quick service
Always a great experience at Kelly. I have a 2025 QX50.Sales were great when I purchased the vehicle last year. Just brought the vehicle in for an oil change and tire rotation..Service had everything taken care of in a timely manner. Thanks.
Helpful, courteous, and accommodating. I was so please to have had such a positive experience. Thank you.
I had an amazing experience at Kelly INFINITI dealership! Joel, Eric and Monica were incredible throughout the entire process. They helped me get the exact car I wanted and truly went above and beyond to make sure I was happy every step of the way. They exceeded all of my expectations with their professionalism, patience, and dedication. I have been leasing vehicles from this dealership for years, and I’m now on my fourth lease with them and I highly recommend this dealership to anyone looking for outstanding customer service and a team that genuinely cares about their customers!
Very helpful friendly and informative. Do their best to get you in and out of service quickly.
Jacob Marburg was my salesman, he was great. Jacob was kind and understanding and explained everything slowly and meticulously I would definitely buy from him again
Great service and costumer experience. Nick is awesome. He always explains everything and help with things
It was very easy to get an appointment for service. When I arrived, everyone was courteous, professional and prompt. The loaner car made my life easier while my car was being serviced. Nick was great, kept me informed over the few days they checked out my car, he was very patient while answering all my questions, and having my car driven back to my house was a nice bonus!
Always a great experience at Kelly!Had oil service and tire rotation taken care of in my vehicle. Service had everything taken care of in a timely manner. Thanks.
Went above and beyond to valet my car back to my house for me. Amazing!
My car had a recall, they came and picked my car at my work and they returned it to me a few hours later. Great customer service, white glove treatment all the time.
The staff is great, they are always so nice and I am very comfortable there,
The team at Kelly was outstanding and made purchasing a vehicle a seamless and enjoyable process. From start to finish, the team members we interacted with demonstrated professionalism, integrity, hospitality, and authenticity. We wholeheartedly recommend Kelly!
Always fast and excelente customer service
Quick knowledgable service, always friendly and helpful. i always go here for any type of maintenance , i trust them with my 2021 q50! Thank you Javien and Alex
Accepted me with no appointment. Kept me informed. Service was timely. Always take good care of me. Even listen to and remember personal issues that affect their service. They bend over backwards.
Very accommodating The staff made getting my truck looked at so very easy and everything was onvtime
Was very helpful and friendly and kind to me and everyone that came in to the dealership.
They are always very accommodating and friendly. Excellent service! They make the appts quick and easy.
Excellent service and staff. They are very responsive and always keep me informed on the work they are doing.
Nick is the best in peabody service department. Hes nice always smiling and happy. He rocks
Service manager was very knowledgeable and listened to my needs. He made sure I had a great experience
Service Manager was excellent. Made sure I got everything I needed and that my car was taken care of thoroughly and quickly.
Great communication-Excellent prompt and competent professional service Would recommend this dealership without any hesitation
Staff is professional and a pleasure to deal with. I do have an issue with the technician who grease stained the driver side carpet. Not the first time it’s happened.
I have been going to Kelly INFINITI for quite a few years now and have never been disappointed in their service. They are always there to help with anything I need, especially Nick. Love Kelly wouldn’t dream of going anywhere else!!
We worked with Joel. He was professional, personable and maintained great communication throughout the transaction.
Very helpful and they get the job done quickly and efficiently. Javien goes above and beyond to make sure I get what I want and need for my car, even answering me after business hours and days off.
Excellent service never had a bad experience at this dealer It was the end of the month last day to get a sticker, so it was quite busy, but in spite of that I was out of there in less than an hour
I was in and out of the dealership service dept in 99 minutes. Who gets out of the service dept in 99 minutes with the issue resolved?? ME, that's who! Great team work. Keep it up!
Everyone has been very friendly and nice. Always helpful and efficient
Mike made the process extremely easy and very helpful. Ill be a customer for as long as Mike is working at the dealership
I had another outstanding experience bringing my vehicle to Kelly INFINITI for service! From the moment I arrived, Nick greeted me and made me feel like a valued customer. He kept me updated throughout my oil change and tire rotation, and his
professionalism, friendly personality, and attention to detail made the entire service visit smooth, stress-free, and enjoyable.
It's rare to find this level of customer service these days, and it's one of the many reasons I keep coming back. I highly recommend Kelly INFINITI to all of my friends and family. If you're looking for exceptional ... Read More DealerRater - Jun 29, 2026
My salesman was intelligent, respectful, and followed through on everything I asked him to provide to me. I would definitely work with him again. Thank you, Junior.
Fast service and great customer service wouldn’t want to bring my q50 no where else.
They keep the customers at the forefront of what they do and how they approach business decisions.
Vehicle was taken on time and service was performed faster than estimated . No issues were found. Very customer ficused
Outstanding service every time! They embrace service with a smile! And make any visit, an easy one
I was highly satisfied by this service appointment. My car was picked up and dropped back off at my place of employment. I had two small issues with my car, and they were both addressed while my oil was changed and tires were rotated. The whole experience was pleasant and much faster than I thought it would be.
Kelly INFINITI of Danvers is a great dealership for every service maintenance needs. Come down.
Upon arriving i was greeted with kindness and the wait was never a worry very fast
I recently had some major repairs done, Kelly INFINITI made it easy. Nick in service was super responsive, transparent, and kept me updated throughout the repairs. I’ve been going to Kelly for 15+ years, and will certainly continue.
Great customer service!!
Nick and his team are efficient and always provide great customer service. Always a pleasure to have them service my car.
Great experience with Matheus at Kelly INFINITI. He was very knowledgeable and took the time to go through all the features of the car in detail. He went above and beyond in making sure the car was detailed beautifully and that I was getting a good deal. I left feeling very happy with my purchase which is all you can ask for when spending a large amount of money.
They make you feel like family. In my 8yrs, with Kelly INFINITI, there detailed concern for customer service and support.
Employees are all very friendly. Two comfortable waiting areas. I have never had a complaint about the service provided.
Fantastic and kind .service.fast and accurate to my needs superior and diligent performance every time
My experience with Kelly INFINITI was excellent when I bought my car there recently. There was no pressure to purchase any warranties I didn't want; the transaction was quick and painless; they made it very easy!
Kelly Infinity has been a wonderful experience for me. Making it easy and convenient for me to buy my third vehicle with them. I recommend to anyone to shop for a car with Kelly Infinity. The customer service is superb!
They left Oil all over the engine they over tighten the oil cap. I had to use a wrench to get it loose.
Our recent experience at Kelly INFINITI was good. Check in and check out was professional and courteous - our service advisor Javien was attentive and accommodating.
After taking my QX60 to two smaller repair shops with Alternator and Battery issues I broke down in a very tough spot on rte95. My next call was to Kelly Infiniti’s service dept in Danvers to let them know I was being towed to them. When I arrived I was met by Javierin (sp), from the moment he said hello and acknowledged the issues with my car I was confident I was in good hands. I have an aftermarket warranty on my car but that didn’t concern him like the other shops he said he would work with ... Read More Google - Jun 17, 2026
Super friendly and helpful. The dealership was very organized as well. Will be coming back in the future!
Thank you for the service
I had a written deal signed. When I went to finalize the first red flag was a finder fee for swapping a car out -they suggested that and put it in the quote with no fee. Then when I confirmed I would not finance they said I had to in order to get the deal. At a rate of 6.84% on a new vehicle with excellent credit. I then said that also was not part of the deal. I offered to finance less to keep things going as the internet manager worked very hard. Sketchy is an understatement.
Great dealership, wonderful service. Love the concierge service provided! Never been happier with my experience and I'm on my 5th INFINITI with Kelly!
Everyone was very nice
