INFINITI Recognized for Best Dealership Experience

Buying or servicing a luxury vehicle should be just as rewarding as driving one. That’s why INFINITI continues to focus on delivering an elevated customer experience at every stage of ownership. That commitment has now earned national recognition, as INFINITI was named a winner in the Newsweek Readers’ Choice Awards™ for Best Brand Dealership Experience. The award highlights what many INFINITI owners already know: exceptional customer service, knowledgeable dealership teams, and a premium ownership experience make all the difference.

Related: How INFINITI is Elevating the Purchasing Experience

Backed by recognition from J.D. Power for outstanding Sales Satisfaction and Customer Satisfaction, INFINITI has created the Total Ownership Experience to elevate every aspect of vehicle ownership. Designed with the customer in mind, this program offers personalized care, added convenience, and peace of mind long after you drive off the lot. It includes:

• MyINFINITI Expert: An elevated onboarding experience featuring a personalized, white-glove introduction and virtual vehicle walkthrough.
• INFINITI Premium Care: Built-in peace of mind with a maintenance program that provides up to 3 oil changes and 3 tire rotations for 36 months or 22,500 miles (whichever occurs first).
• INFINITI Valet: Pickup and delivery at home or work for service appointments (at participating retailers).
• MyINFINITI App: Seamless access to remote vehicle commands, health insights and service scheduling, right through an intuitive phone app.
• 24/7 Roadside Assistance and Courtesy Vehicles (at participating retailers).

“At INFINITI, we make every decision based on client satisfaction and long-term ownership value, and this recognition reflects the work happening across our retail network,” said Eric Ledieu, vice president, INFINITI Americas. “We believe the experience should extend beyond the vehicle itself, and we’re focused on delivering a Total Ownership Experience for our clients.”

At Kelly INFINITI, we’re proud to represent a brand recognized nationally for delivering an outstanding dealership experience. Our team is committed to providing exceptional customer service, whether you’re shopping for a new INFINITI, exploring our Certified Pre-Owned inventory, or visiting us for expert vehicle maintenance.