How INFINITI is Elevating the Purchasing Experience

When it comes to buying a luxury vehicle, INFINITI has set a new standard by redefining the customer experience. From innovative technologies to personalized services, the brand ensures that every step of the journey is sophisticated as the vehicles themselves.

Seamless Online Shopping Experience

INFINITI’s commitment to modern convenience begins online. Buy New INFINITI online at Kelly INFINITI will save you time and allow you to shop from the comfort of home. The brand’s digital tools allow customers to explore inventory – such as the new redesigned 2025 INFINITI QX80 – configure vehicles, and even estimate trade-in values.

The MyINFINITI app takes convenience further by enabling customers to service appointment, access their vehicle’s features, and stay connected with the dealership.

Related: Kelly INFINITI One of Top Dealers in Nation for Service Customer Satisfaction

Personalized Consultations

Here at Kelly INFINITI, we are staffed with knowledgeable product specialists who are dedicated to helping clients find their perfect match. They take the time to understand individual needs and preferences, whether it’s selecting the ideal trim or interior finishes.

For those who have just purchased the QX80, after the initial delivery, you will have a dedicated INFINITI Client Experience Coordinator who will establish contact after the purchase and ensure you feel satisfied. Coordinators answer initial vehicle questions and assist with enrolling in connected car technologies, including the MyINFINITI app and Owner Portal.

For those who prefer a more tailored approach, INFINITI Valet Service is offered and is designed to make servicing your INFINITI car or SUV at your convenience – with no mileage limitations.

Elevating the Dealership Experience

INFINITI showrooms are designed to reflect the brand’s luxury ethos. Comfortable waiting areas, quiet rooms, complimentary refreshments, and state-of-the-art facilities create an inviting atmosphere. Customers can enjoy a stress-free experience while exploring the latest INFINITI models.

Additionally, Kelly INFINITI now offers VIP programs, like INFINITI Premium Care, which includes Oil Changes, Tire Rotations, Brake Fluid Change, and more.

“INFINITI’s thoughtful hospitality origins date back to 1989, when the brand was established 35 years ago. As we brought the all-new 2025 QX80 to the market, we also wanted the ownership experience to match the level of exceptional design, performance and craftmanship, said Bob Welby, senior director, Operations, INFINITI USA. “Programs like INFINITI Exclusives introduce an entirely new level of hospitality; it’s our way or making ownership truly memorable.”