Kelly INFINITI Wins 2026 Cars.com Customer Satisfaction Award

Kelly INFINITI was awarded a 2026 Consumer Satisfaction Award by Cars.com. Consumer Satisfaction Awards recognize the top 15 percent of automotive dealerships delivering exceptional customer service as rated by online reviews.

“Local dealerships are the industry’s foundation, and our annual Consumer Satisfaction Award recognizes those who excel in customer experience. Kelly INFINITI stood out for providing a top-notch experience,” said Jamie Oldershaw, vice president of customer experience at Cars.com. “With over 16 million reviews, Cars.com empowers shoppers to choose the best dealership while providing dealers and automakers with valuable insights to improve operations. Automakers supporting transparency, responsiveness, and seamless transactions across their network deliver a superior overall experience.”

Related: Kelly INFINITI J.D. Power of Excellence 2026

“We are proud to be recognized for honest sales and excellent service,” said Lisa Avola, General Manager at Kelly INFINITI. “We value our customers’ experiences and will continue working to earn this recognition from Cars.com.”

Cars.com Dealer of the Year Award Methodology

The Cars.com Dealer of the Year Awards are presented annually to the top automotive dealers with 25 or more reviews based on the dealership’s average star rating and the total number of reviews written about the dealership during the 2025 calendar year, as well as management response rate to those reviews.