INFINITI Named Top Luxury Brand in 2023

The automotive industry is an arena where brands constantly strive for recognition and excellence. INFINITI remains focused on its mission to elevate the client experience, earning the number one spot among U.S. luxury brands in the 2023 Automotive Reputation Report, as established by Reputation, the global leader in reputation experience management.

INFINITI earns the top rank with an impressive Reputation Score of 743 points. The luxury automaker also holds the highest visibility and engagement score of the U.S Luxury Brand category at 74 and 89 points, respectively.

Related: Kelly INFINITI Wins Reputation 800 Award

“We are honored to be recognized by Reputation for our commitment to the client experience,” said Craig Keys, group vice president, INFINITI Americas. “At INFINITI, our mission of providing an experience that’s about more than just the car has always been the core to who we are. We look at every part of the journey to ensure we’re ahead of the curve for the future of luxury and our honored guests.”

The 2023 Automotive Reputation Report is one the most comprehensive rankings in the market, and includes three categories of criteria: sentiment, visibility, and engagement. As consumer feedback continues to drive success in the auto industry, these factors certainly had a significant impact on INFINITI’s score: customer service, staff, sales, competence, speed.